Catering Terms

The short version of how booking works, so there are no surprises on either side. Anything here can be adjusted for your event. Just ask.

Booking & deposit

  • • A 50% deposit reserves your date. Until we receive it, the date stays open to other customers.
  • • The remaining balance is due on the day of your event, before service begins.
  • • Minimum 20 guests. We ask for at least 48 hours notice, though earlier is always better for popular dates.

Cancellations & refunds

  • • Cancel 14 or more days before your event and your deposit is refunded in full.
  • • Cancel within 14 days of your event and the deposit is not refunded. By then we have turned down other bookings and ordered your food.
  • • Need to move your date? You can reschedule once at no charge with 14 or more days notice, subject to availability.

Guest count & menu

  • • Give us your final headcount at least 3 days before the event. That number is what we cook for and what we bill.
  • • Headcount can go up after that if we have the capacity, but it cannot go down.
  • • We build the menu around your guest count and timing so the food comes out fresh and the line keeps moving. Tell us about allergies or dietary needs up front and we will work around them.
  • • All of our food is 100% halal.

Travel

  • • The first 20 miles are free, measured from our kitchen in Anaheim. Past that it is $2 per mile.
  • • Any travel cost is included in the quote we send you. There are no surprise fees on the day.

Live truck service

  • • Truck bookings include 2 hours of service on-site. Additional time is $150 per hour.
  • • The truck is 25 feet long and fully self-contained, so we do not need a power hookup. We do need a flat, legal place to park it with clear access.
  • • If parking is not available when we arrive and we cannot serve, the booking is treated as a same-day cancellation.

Things outside our control

  • • If severe weather, a road closure, a vehicle breakdown, or another emergency prevents us from serving, you get a full refund including the deposit.
  • • We will always call you as early as we can if something goes wrong on our end.
Questions?

Call or text us at (310) 630-9124 and we will walk you through it. If something here does not fit your event, tell us. We are a family business, not a contract mill.

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